General Service Resizing, Repairs, and Other Services |
Our customization services include center stone change, accent stone change, and/or design modifications. We offer additional gemstone options such as diamond center stones (GIA or IGI certified), Australian opals, natural colored sapphires, natural emeralds, amethysts, or any other gemstone of your choice.
If you are interested in one of our settings but prefer to use your own center stone, semi-mount purchase options are available upon request.
Engraving is complimentary for all orders over $1000 USD; please simply leave us a note at checkout with your preferred engraving text. If your order total is less than $1000 USD, you may purchase engraving service for an additional $50 fee here.
Visit our Custom & Bespoke page for more information, or email us to get started on the customization process!
Shipping & Delivery
We take pride in handcrafting each piece of Michellia jewelry with great love and care. Unless otherwise specified on the product page or shop annoucement section, please allow 6-8 weeks for custom production plus transit time. We ship both domestically and internationally via Fedex with tracking and signature confirmation. Read more about Shipping.
If you have a specific timeline to meet, please kindly place the order at least one and half (1 1/2) months prior to your desired delivery date. If you live outside of the U.S, we recommend that you place your order two (2) months prior to your desired delivery date to account for potential delay in the custom clearance process.
If you have an urgent deadline to meet (less than 5 weeks), please first check out our ready-to-ship collection. If you do not see your preferred item(s) in our ready-to-ship collection, please email us with your detailed requests for additional inventory availability.
Returns & Exchanges
Every effort will be made to ensure your satisfaction with your Michellia purchase. We accept returns and exchanges on most orders within 30 days of initial delivery. Since each piece of Michellia Jewelry is individually handcrafted to order, all returns (excluding ones related to craftsmanship defects) will incur a 30% restocking fee. If you wish to exchange your piece, we can apply the full amount of your original purchase to a new purchase of equal or greater value (limit one exchange per customer). A one-time $100 exchange fee will be charged for all exchanges to cover additional shipping & handling.
Exceptions & Exclusions:
- Orders wih diamond center stones (lab or natural) cannot be returned or exchanged, but can be altered, resized, or serviced under the same warranty as other non-diamond center stone items.
- Ready-to-ship items cannot be returned, but enjoy the same exchange policy as above.
- Sale items are not eligible for returns or exchanges, but can be altered, resized, or serviced under the same warranty as regular-priced items.
- Orders placed between October 1st and November 11th will enjoy extended holiday return & exchange window of 60 days.
Read more about Returns & Exchanges.
We stand behind the quality of all Michellia jewelry and provide lifetime warranty against all craftsmanship defects. Please read about our Lifetime Warranty.
If you have any additional questions, please visit our Customer Care page, or email us at firstname.lastname@example.org.