Shipping & Delivery
As an e-commerce business with no client-facing locations, our business remains fully operational during COVID-19 and we will be fulfilling orders under the most strict sanitary guidelines (with full protective gears including face masks and gloves). Our small team is working remotely from each other with individualized tasks, so we won’t be at risk of cross-contamination (should any accidental exposure happen). Our team currently reports 100% healthy and productive, nevertheless preventative measures remain our utmost priority for months to come.
If you have recently ordered from us, please rest assured that your order is coming along according to the promised timeline. If you are a prospective client, we look forward to bringing a glimpse of joy and sparkles to you and your loved ones during this difficult time.
Thank you to everyone who remains supportive of all small businesses in spite of the uncertainties. We will provide timely updates should circumstances change, and will continue to pray for health, strength, and safety for all.
With love and strength,
We take pride in handcrafting each piece of Michellia jewelry with great love and care. Unless otherwise specified on the product page or shop announcement section, please allow 4-6 weeks for custom production in addition to transit time (see below for US & International shipping options).
If you have a specific timeline to meet, please kindly place the order at least one and half (1 1/2) months prior to your desired delivery date. If you live outside of the U.S, we recommend that you place your order two (2) months prior to your desired delivery date to account for potential delay in the custom clearance process.
If you have an urgent deadline to meet (less than 4 weeks), please first check out our ready-to-ship collection. For ready-to-ship pieces, our turnaround time is 5-7 business days for sizing and polishing, not including transit time (see below for US & International shipping options).
We cannot rush our standard production process, so rush orders can only be accommodated if we have the exact item in stock. Given the scarcity of our ready-to-ship inventory, it is recommended that you make plans ahead of time and allow us to craft your perfect piece to order.
All US Domestic orders are shipped via complimentary Fedex 3-day service with tracking information and signature confirmation, and should arrive to you within 3 business days after dispatch. You may also request Fedex overnight shipping upgrade with an extra fee at checkout. (Note: Our standard production time still applies if overnight shipping method is chosen.)
We ship worldwide. If an international shipping address is provided at checkout, an international shipping fee will be automatically added to your order total. All international packages are sent through Fedex International Priority shipping service, which is the only shipping method we currently offer for international orders.
Delivery speed is usually between 5-7 business days after dispatch, but the exact timeline is subject to customs clearance process. Import duties, taxes or other charges are NOT included in the price of the product or the shipping fee, which are determined by the customs agency within the destination country, and will be due when your shipment arrives. The recipient is responsible for payment of import taxes, and the existence of any sales tax outside of US. Duties or VAT will not be grounds to return your purchase. Your items may be held at customs until this payment is made.
We are required by law to declare the full amount of the invoice and the entire contents of the package on the customs declaration form and accompanying invoice. For clients outside of US, we strongly recommend contacting your local customs office for more detailed information before placing your order.
When your order is ready for dispatch, a separate shipping email including tracking information will be sent to you. All domestic and international packages come with standard insurance by default and will require a signature confirmation upon delivery.
All Michellia jewelry comes in our signature keepsake box with discreet outside packaging. We understand the surprise element often involved in fine jewelry purchases, thus we will actively avoid any explicit mentioning of package content or our business name on the outer packaging, unless otherwise requested.