Shipping & Delivery
We take pride in handcrafting each piece of Michellia jewelry with great love and care. Unless otherwise specified on the product page or shop announcement section, please allow 6-8 weeks for custom production in addition to transit time (see below for US & International shipping options).
If you have a specific timeline to meet, please kindly place the order at least one and half (1 1/2) months prior to your desired delivery date. If you live outside of the U.S, we recommend that you place your order two (2) months prior to your desired delivery date to account for potential delay in the custom clearance process.
If you have an urgent deadline to meet (less than 6 weeks), please first check out our ready-to-ship collection. For ready-to-ship pieces, our turnaround time is 7-10 business days for sizing and polishing, not including transit time (see below for US & International shipping options).
If you do not see your preferred items in our ready-to-ship collection, please email us at support@michellia.com with your detailed requests for additional inventory availability.
We cannot rush our standard production process, so rush orders can only be accommodated if we have the exact item in stock. Given the scarcity of our ready-to-ship inventory, it is recommended that you make plans ahead of time and allow us to craft your perfect piece to order.
All US Domestic orders are shipped via complimentary Fedex 3-day service with tracking information and signature confirmation, and should arrive to you within 3 business days after dispatch. You may also request Fedex overnight shipping upgrade with an extra fee at checkout. (Note: Our standard production time still applies if overnight shipping method is chosen.)
We ship worldwide. If an international shipping address is provided at checkout, an international shipping fee will be automatically added to your order total. All international packages are sent through UPS or Fedex International Priority shipping service with delivery and signature confirmation.
Delivery speed is usually between 5-7 business days after dispatch, but the exact timeline is subject to customs clearance process. Import duties, taxes or other charges are NOT included in the price of the product or the shipping fee, which are determined by the customs agency within the destination country, and will be due when your shipment arrives.
When your order is ready for dispatch, a separate shipping email including tracking information will be sent to you. All domestic and international packages come with standard insurance by default and will require a signature confirmation upon delivery.
All Michellia jewelry comes in our signature keepsake box with discreet outside packaging. We understand the surprise element often involved in fine jewelry purchases, thus we will actively avoid any explicit mentioning of package content or our business name on the outer packaging, unless otherwise requested.
While we do not have any public walk-in showrooms, we are able to take private viewing appointments in Salem, Oregon. Please email our team at support@michellia.com to set up a viewing appointment. Please note that we collect a $30 fee for every appointment, which can be credited towards any of your future purchase from us.
Please note that we do not keep much inventory on hand due to the made-to-order nature of our custom jewelry pieces, so we kindly ask you to get in touch with us at least 2 months in advance prior to your desired appointment time so we can make proper arrangements.